System Integration and BPM

In today’s demanding business environment, Telecom Service Providers are constantly challenged to improve customer experience while minimizing the operational costs and reducing the time-to-market new services. Service Providers are responding to these challenges by redesigning their business processes to speed up service delivery, eliminate redundancies and enable new business models.

But these fast changing operational processes have pushed capabilities of existing IT systems to the limit. The solution is often not to rip to replace these IT assets; rather, leverage and reuse them in an open and flexible system integration architecture such as TMForum Frameworx which provides a set of guidelines, blue prints and best practices for telecom industry.

With diverse experience in telecom OSS/BSS integration projects, Mastercom offers broad range of Business Process Management (BPM) and System Integration services that span end-to-end solution lifecycle, from design consultancy to implementation and operations. We have expertise in customizing TMForum Frameworx and building the solution on Oracle BPM Suite, IBM BPM SOA product suite as well as popular open source Mule ESB enterprise integration platform. Our services include:

Design and Consultancy

Solution Development

Post Release Support

  • Vendor Compliance Assessment
  • Industry Standard Alignment
  • Process Design and Tailoring
  • KPI Benchmarking
  • Workflow Modeling
  • System Architecture & Design
  • Rapid Prototyping
  • KPI Reporting and Analytics
  • System Administration
  • Enhancements and Sustenance
  • Platform Patches and Upgrades
  • Technical Support