Customer: Large Telecom Service Provider
Multi-billion dollar revenue company. Operates mobile, DTH, and broadband services across India and Africa.
The customer wanted to implement IBM products to effectively monitor network performance and faults.
We implemented the NetCool suite of products at the Network Operations centre, giving a single-glass view of network performance and fault identification. The tool also helped do a quick RCA reducing cost and time and increasing network uptime.
Scope of Work
IBM NetCool
50% alarm reduction, reduced ticket reduction, reduced noise, single glass view for RCA, reduced Opex, an executive dashboard to measure real-time events, Element Monitoring System implemented.